The Royal London is a leading, internationally renowned teaching hospital based in east London.

We offer a full range of local and specialist services, which includes one of the largest children's hospitals in the UK with one of London's busiest paediatric accident and emergency departments.

Home to London's Air Ambulance, The Royal London is also one of the capital's leading trauma and emergency care centres and hyper-acute stroke centres.

The Royal London Dental Hospital is a leading specialist hospital for first-class dental and oral health care.

Our CQC results

Visiting and attending The Royal London Hospital with a loved one

Please note this information is relevant as of 1.4.2022

The health, safety and wellbeing of our patients, communities and staff continues to be our top priority. To ensure this, we are currently limiting the number of visitors patients in our hospitals can have. 

We are regularly reviewing and adapting our guidance, so please note this information is subject to change at short notice. To keep up to date with our visitor guidelines, please continue to check this website.

Your safety when visiting our hospitals

All visitors coming to our hospital to visit a loved one must:

  • Wear a surgical face mask unless you have a medical exemption or are under 11 years old. Other face coverings are not permitted. When you arrive at our hospitals you will be provided with a surgical mask to wear at all times.
  • Use the hand gel provided
  • Wash your hands regularly
  • Maintain social distancing

What to expect on arrival

When you arrive at our hospital, it is likely you will be asked questions about why you’re visiting the hospital, who you are visiting and if you have any symptoms of Covid-19.

Please note, we are caring for Covid-19 patients in separate areas of our hospitals which will have the right infection prevention and control measures in place for them and to help protect you. You will be expected to follow all infection prevention and control measures outlined in each area of the hospital that you visit.

If you feel unwell or have Covid-19 symptoms

You must not visit our hospital if you have any Covid-19 or cold or flu like symptoms, or if you feel unwell.    

Visiting your loved one

Booking a visit

To keep everyone safe, we are unable to welcome you into our hospital without an appointment; please speak with the ward to book a visitor appointment. Visitors will need to book their visit with the ward their loved one is on. Please call The Royal London switchboard on 020 7377 7000 and ask to be transferred to the ward.

The team on the ward will then work with you to arrange a visiting time.

If you have questions or would like to set up a virtual visit instead, then please get in touch with the patient and family contact centre: 020 3594 2040.

Our visiting guidance for inpatients (people staying in hospital)

All amber patients staying in our intensive care units (4E and 4F) can have a visit on the day or the day after admission and up to three visits a week. Additional visiting will be offered for those who are long term (ten days or longer) or with specific needs. Visits will still be scheduled and need to be booked with the ward: 0771 006 6906. Patients in ACCU can have one visitor for two hours a day, unfortunately patients with Covid-19 are not permitted visitors.

Unfortunately we cannot allow visitors in green zones (mainly 3D, day surgery unit and 3F), this is to protect patients that have been isolating at home ahead of their surgery.

Patients staying in other wards at our hospital are welcome to have one visitor for one hour, between 1pm and 8pm, every day of the week. Visitors will need to book their visit with the ward via switchboard (see above).

Visitors may be able to stay longer, or come more often, in some exceptions. For example, to assist with a patient’s communication and/or to meet their health, emotional, religious or spiritual care needs. This will be decided on a case-by-case basis and in collaboration with the team on the ward your loved one is on.

Our visiting guidance for people receiving end-of-life care

We welcome up to four visitors a day for people receiving end-of-life care, with up to two people at the bedside at any one time. So that you remain socially distanced, we ask the other two visitors to wait outside of the ward.

Our visiting guidance for maternity  

  • Pregnancy: We are allowing one visitor for all antenatal scans (ward 8E). Visitors will be asked to wait in the corridor until the appointment and will then be called in. There is one exception to this and this is the first appointment with the midwife.
  • Labour/ birth: Women can have two adult birth partners. We will ask women and partners to take Covid tests when they arrive and for planned caesarean and inductions, we will ask for Covid tests before coming to the hospital.
  • Postnatal: One birth partner will be able to visit the ward for 24 hours a day, as long as the result is negative. The second partner unfortunately will be asked have to go home following transfer to postnatal ward. On our postnatal ward (ward 8F), women can have one birthing partner and we will ask partners to take a Covid test.

Unfortunately we are unable to welcome children (as visitors) into our maternity department.

Our visiting guidance for outpatient appointments

Patients in our emergency and outpatient departments can have one visitor for the duration of their visit.

Bringing someone with you when you come to visit

Unfortunately, we can only allow one visitor per patient per day at our hospital, unless they are receiving end-of-life care (see above).

Our visiting guidance for Covid-19 wards

We are allowing one visitor per person per day in our Covid-19 wards. Like all visitors to our hospital, anyone visiting a loved one on a ward with Covid-19 positive patients must have proof of a negative lateral flow test upon arrival at the hospital and must wear a surgical face covering provided to them at the hospital entrance. Before entering the ward, you will also be asked to put on personal protective equipment, namely an apron, gloves and a face shield, in addition to your surgical face mask. 

Please note that entering a ward with patients who have tested positive for Covid-19 poses a risk of contracting the virus. Before coming to visit a loved one in one of these wards or areas (including intensive care), please consider, especially if you are vulnerable or have an underlying health condition, if it is safe for you, and your family and friends, for you to do so.

More information and keeping up to date

If you have questions or would like to set up a virtual visit instead, then please get in touch with the patient and family contact centre on 020 3594 2040.

Information for patients 

If you have an appointment at one of our hospitals,  please visit this page  for information on what you need to do before attending. 

Delivering items to your loved one

If you would like to drop off food or personal items such as phone chargers, please visit our main reception off Whitechapel Road. The volunteer team will take your parcels to your relative seven days a week between 10am and 4pm.

Please note that any personal property is brought in at your own risk and we cannot reheat food.

Videos to support you in Bengali, Somali and English

Information in Bengali

Information in Somali

Information in English 

Contacting a loved one

Get in touch with the patient and family contact centre

If you know which ward the patient is on, please call them directly.

If you are not sure which ward they are on or can’t get through, you can contact our family contact centre:

  • Email the team, providing the patient’s name, date of birth, medical record number (if available) and your contact number
  • Phone us on 020 3594 2040
  • Drop in by visiting the centre on the ground floor of the hospital

The centre is open 9am-5pm, seven days a week.

The family contact centre can speak with the clinical team about your questions and concerns, help arrange language support, dropping off items and food, spiritual and religious support, booking virtual visits and sending photos and messages to loved ones.

If you require urgent out of hours advice or support, please call our switchboard on 020 7377 7000 and request a transfer to the nurse in charge or site manager. If your issue is not urgent, it will be dealt with the next working day. 

For patients on our ITU wards

If you have a relative/ loved one on our ITU wards (the 4th and 15th floor), the phone number is 07710 066 906. They may be busy with patients/ relatives or have poor signal so please do text them and they will contact you as soon as they can. Their operating hours are largely 9-5pm or sometimes 10-7pm if they are supporting families who need out of office hours support.

For patients who are in an urgent/life-threatening condition

If something is urgent or life-threatening, the patient's designated contact person will receive a call from the hospital.

If you need urgent help, please call the ward/department and ask to speak to the Nurse in Charge. If you need further support, call switchboard on 0207 377 7000 and ask for help from the Site Manager.

For non-urgent/ life-threatening patients

If the person is unconscious or is unable to update their designated contact person, the designated contact person will receive a call from the hospital.

Calls to the designated contact person from the hospital will usually happen from 2pm, or whenever ward rounds finish each day but may be as late as 7pm depending on how sick the patient is. Most wards will provide updates from the doctor and/or nurses every 48 hours, unless a patient’s condition significantly changes

Tips on when to call the wards

To increase your chance of your call being answered, please call between the hours of 2-6pm and after 8pm. However please remember that patient care will always be prioritised over answering the phone if the ward has a high number of sick patients.

Travelling to The Royal London Hospital

The Royal London Hospital

Whitechapel Rd,

London

E1 1FR

Switchboard 020 7377 7000

The Royal London Hospital is located in Whitechapel in east London, within the London Borough of Tower Hamlets. You can travel to hospital in a number of ways including on foot, by car, by bike or by public transport. Plan your journey using the Transport for London journey planner or through the travel information below.

TfL can offer advice on planning a journey using an accessible route and can provide a mentor to come with you for your first few journeys to help you gain confidence and become an independent traveller, to find out more complete TfL’s form online.

By bus

The following buses stop outside or close to the Royal London Hospital, 25 (24 hour service), 106, 205 and 254 on Whitechapel Road as well as night buses N205 and N253, the D3 on New Road, 15, 115 and 135 as well as night buses N15 and N550 on Commercial Road. Low-floor wheelchair accessible buses run on all routes serving The Royal London Hospital.

By tube

The closest underground station is Whitechapel a 6 minute walk from the Royal London Hospital, which is served by the Hammersmith and City line and the District line as well as the London Overground.

By train

Liverpool Street is the nearest National Rail station a 29 minute walk away. Alternatively you can take the Hammersmith and City line from Whitechapel to Liverpool Street Station. 

Freedom passes

The Freedom Pass for older people allows free travel across London and free local bus journeys nationally.

The travel pass for disabled people allows free travel across London and free bus journeys nationally. You can use your pass on most journeys across London but there are a few exceptions to when and where you can use your card.

A 60+ London Oyster photocard- allows you to travel free on public transport in London from the age of 60 until you qualify for a Freedom Pass. To be eligible for a 60+ London Oyster photocard, you must: Live in a London borough and be aged 60 or over.

To find out more about the above listed Freedom passes visit the London Councils website.

By car or taxi

There is no public parking at the hospital itself so we encourage patients and visitors not to travel by car wherever this is possible. If you do need to drive there is limited metered/phone parking available on streets around The Royal London Hospital. Meters can be found on Turner Street, Ashfield Street, Varden Street and Cavell Street where you can stay for a maximum of 4 hours at a charge of £3.80 per hour.

If you need to be dropped off or picked up, The Royal London Hospital operates a one-way system along Stepney Way road and allows for drop off and pick up in designated laybys, with a maximum stay of 10-minutes. The Stepney Way entrance to the hospital is currently closed, please use the Whitechapel Road entrance, this is the one near Whitechapel Station.

Infopoint help-points allow you to make free calls to taxi companies and public transport information lines to arrange your journey home. There are infopoints located at the main entrance of the Royal London Hospital, Stepney Way entrance, Dental Hospital entrance, A&E entrance, Women's and Children's entrance, Children's A&E entrance and Luckes entrance.

Blue badge holders

There are a small number of parking bays for drivers with Blue Badges, these are accessed via Raven Row. Drivers who are registered disabled and have a blue badge can also check where to park at on the Tower Hamlets website.

Congestion charge zone

The Royal London hospital is situated just outside the congestion charging zone. If you need to drive through the zone to get to hospital, you are required to pay the charge, although there are some exemptions and discounts. These include:

  • those with disabilities who hold a blue badge

  • residents living within the congestion charging zone

  • drivers of alternative fuel vehicles

A full list of categories of drivers/vehicles eligible for exemptions and details of how to pay the charge can be found on the Transport for London congestion charging website. To qualify for an exemption or discount you must register with Transport for London.

Refunds of hospital transport costs 

You may be able to claim a refund for the cost of your transport to hospital through the Healthcare Travel Costs Scheme (HTCS) if you:

  • are not eligible for patient transport services (PTS)

  • cannot afford the cost of travelling to hospital

  • cannot get a friend or relative to take you

Refer to Healthcare Travel Costs Scheme (HTCS) for more information on who is eligible, what the conditions are and how you can access the scheme.

By bike

We encourage visitors, staff and patients living nearby to cycle to the hospital if possible. Cycle parking facilities are available around the hospital.

There are several cycle routes in the area surrounding the hospital including Cycle Superhighway route 2 (CS2), which runs along the A11 Whitechapel road from Stratford to Aldgate.

The hospital appears on TfL’s Local Cycling Guide 7. You can order this guide for free by calling 0343 222 1234.

Santander cycle hire docking stations are available to hire and dock bikes near to the Royal London Hospital at: 

  • Royal London Hospital, Whitechapel (on Whitechapel road closest to the main entrance to the hospital) 

  • New Road 1, Whitechapel (closest to the Royal London Dental Hospital)

Our facilities

Overnight accommodation

We can offer overnight accommodation for the relatives of patients being admitted to the hospital or for patients who attend the hospital for regular treatment. We can also provide facilities for patients prior to their appointment who have to travel a long way to attend the hospital for complex investigations or treatment, but who do not need to be readmitted to a ward. Please ask the ward staff or pre-admission staff to see if this accommodation would be suitable for you, or your relatives, at any stage of your treatment.

James Hora Home at The Royal London Hospital provides accommodation for relatives and carers supporting critical care patients and surgical patients.
The home can also offer accommodation to outpatients who would have difficulty getting to the hospitals to attend appointments, to pre-admission
patients prior to their surgery and to some patients prior to their hospital treatment.

The home can accommodate up to 26 guests. Please speak to a member of the ward/clinic staff about a referral to stay in James Hora Home or call
them on 07880 553525.

Stevenson House on Ashfield Street is available for the families of children admitted to The Royal London for long stays. It is a 16 bedded house and includes two fully-equipped kitchens, 10 bathrooms, a large shared living room, a playroom and laundry facilities. Direct phone lines connect the wards to family bedrooms. The Sick Children's Trust provides the 'Home from Home' accommodation in Stevenson House, they are a voluntary organisation that do not charge for the stay and rely entirely on donations.

Enquiries should be made via the house manager on telephone 020 7791 2604.

Multi-faith chaplaincy centre

Chaplains of many faiths are available to speak to all patients, relatives and carers. The chaplaincy team welcomes everyone, whatever your faith or beliefs and whether or not you follow a religion. Information about your religious preference will be passed to the chaplaincy. If you do not wish this to happen, please inform a member of staff.

Telephones

There are payphones and direct lines to taxi companies on the ground floor of the main hospital building at the Whitechapel entrance.

Restaurant and kiosk

There is a kiosk selling hot and cold beverages, fruit and snacks in the Stepney Way atrium which is open 8am to 3pm Monday to Friday.

The staff, patient and visitor restaurant is located on the fifth floor of the main building. It is open daily 7.30am to 7pm, including weekends and bank holidays. With impressive views of the surrounding area, the restaurant has 180 seats and serves a varied menu to cater for a range of diets. A selection of hot and cold foods are available in the restaurant.

In the restaurant is a vending machine and water dispenser which are accessible 24 hours a day throughout the week. Find out about disabled access to the restaurant.

Costa Coffee has two cafes on site, one located in the dental hospital on Turner Street and the other at the Whitechapel entrance to the main hospital building.

Cash point

There is a cash point on the wall of the medical college student union building, opposite the outpatients department in Stepney Way.

Cashiers office

A cashier’s office is available on the second floor of the main hospital building, outside of the fracture clinic.

Toilets

Public male, female and disabled toilets are accessible on all floors of the hospital outside of wards.

Wifi

Free wifi is available throughout the hospital for patients. There’s no time limit on use, and capacity has been expanded in order to ensure continuous access for as many users as possible.

Please note that the wifi cannot support streaming movies or high-intensity computer games.

The wifi can be accessed by completing the following steps:

  • Connect to the NHS Wi-Fi wireless network
  • Open your web browser
  • From the welcome page, accept the terms and conditions
  • Browse the internet and send and receive emails

If you encounter any problems please call the 24/7 helpdesk on 0344 848 9555.

Barts Hospital Radio

Barts Hospital Radio is free and provides programs of entertainment, music, and news: 24 hours a day, seven days a week.

Royal London Hospital Museum 

Located in the former crypt of the old Royal London Hospital church of St Philip’s (occupied on the upper floors by the medical school library), the museum celebrates the lives of key figures in the hospital’s history and tells the story of the hospital’s development. Find out more about the museum at The Royal London Hospital.

The Royal London wards

The Royal London Hospital Wards
Ward Phone number Visiting hours
D - Clinical
Decision unit (CDU)
020 3594 0048 Open visiting times
3D - Short stay surgery (ACAD) 020 3594 0227 2pm-8pm
3E - Stroke Unit 020 3594 2195 3pm-8pm
3F - Surgical Admissions Unit 020 3594 2213 Only two visitors by a patient's bedside.
4E / 4F - Adult Critical
Care Unit (ACCU)
020 3594 0420 4pm-7pm
One visitor per patient. For COVID-19 positive patients, no visitors will be allowed.
6C - Paediatric
Critical Care
Unit (PCCU)
020 3594 0382/0383 1pm-8pm
Parents of patients may visit anytime.
6E/F - Delivery Suite 020 3594 2364/2365 Please contact the ward before visiting
7C - Paediatric Surgical 020 3594 0720

1pm – 8pm

Two parents/guardians only, no siblings.

7D - Paediatric Assesment and Short Stay Unit (PASSU)

020 3594 0443

1pm – 8pm

Two parents/guardians only, no siblings.

7E - A-side Respiratory Paediatrics and General Paediatrics

020 3594 2428

1pm – 8pm

Two parents/guardians only, no siblings.

7E – B-side Haematology Oncology and General Paediatrics

020 3594 2421

1pm – 8pm

Two parents/guardians only, no siblings.

7F - Paediatric Gastroenterology  0203 594 2447

1pm – 8pm

Two parents/guardians only, no siblings.

8B - Gynaecology Inpatients 020 3594 1561 Parents can visit all day. Please note only one extra visitor between 3pm-7pm
8D - Neonatal Unit 020 3594 0524

Parents can visit at any time. Grandparents of babies can visit between 3-7pm every day provided they are with either mum or dad. Siblings of babies can visit on Sundays
between 2-5pm only.

All children must be accompanied by an adult at all times.

8F - Maternity
Inpatients
020 3594 2505

10am-10pm (partners) and 2pm-6pm (other visitors)

One birth partner only for all appointments including scans, the birth itself and postnatal visiting on the labour ward.

9E - Renal and
Urology Inpatients
020 3594 2612/3 3pm–8pm
Only two visitors by a patient's bedside
9F - Renal and
Urology Inpatients
020 3594 2637/8 3pm–8pm
Only two visitors by a patient’s bedside
10F - GI Medicine
and Metabolic

020 3594 2716

3pm-8pm
Only two visitors by a patient's bedside.

Find out about disabled access to 10F

11C - General and Specialist Medicine: Endocrine, Haematological and Metabolic diseases. 020 3594 0614

 

3pm-8pm
Please note no more than three visitors are allowed at a patient's bedside. Children under 14 are not allowed to
enter the ward.

Find out about disabled access to 11C here.
11E - Acute
Admissions Unit (AAU)
020 3594 1111/2809

3pm-8pm
Please note no more than three visitors are allowed at a patient's bedside. Children under 14 are not allowed to
enter the ward.

Find out about disabled access to 11E here.
11F - Acute
Admissions Unit (AAU)
020 3594 2825/2826

3pm-8pm
Please note no more than three visitors are allowed at a patient's bedside. Children under 14 are not allowed to
enter the ward.

Find out about disabled access to 11F here.
12C - Emergency Orthopaedic Surgery
and Plastics
020 3594 1210/0683

2pm-8pm
Only two visitors by a patient's bedside.

Find out about disabled access to 12C here.
12D - Trauma 020 3594 0718

Only two visitors by
a patient's bedside.

Find out about disabled access to 12D here.
12E - Neurosciences,
ENT and OMFS
020 3594 2862/3

2.30pm-7.30pm

Please note only two visitors are allowed by a patient's bedside at any time. Children under the age of nine are not
allowed to enter the ward.

Find out about disabled access to 12E here.
12F - Neurosciences,
ENT and OMFS
020 3594 2847/8

2.30pm-7.30pm
Only 2 visitors by a patient's bedside

Find out about disabled access to 12F here.
13C - Vascular and General Surgery 020 3594 1310/0742

2pm-7.30pm
Please note no more than two visitors are
allowed at a patient's bedside. Children under 14 are not allowed to enter the ward.

Find out about disabled access to 13C here.
13D - General Surgery 020 3594 1320/0769

2pm-7.30pm
Please note no more than two visitors are
allowed at a patient's bedside. Children under 14 are not allowed to enter the ward.

Find out about disabled access to 13D here.
13E - Cardiac and Respiratory Medicine 020 3594 2881/2879

1pm-8pm
Only two visitors by a patient's bedside.

Find out about disabled access to 13E here.
13F - Infection,
Regional HIV and Respiratory Medicine
020 3594 2901/2906

3pm-9pm
Please note no more than two visitors are
allowed at a patient's bedside. Children under six are not allowed to enter the ward.

Find out about disabled access to 13F
14E - Elderly Care 020 3594 1410/2918

3pm-8pm
Only two visitors by a patient's bedside.
No children under 12.

Find out about disabled access to 14E
14F - Elective Orthopaedics 020 3594 2936/7

2pm–8pm
Only two visitors by a patient's bedside.

Find out about disabled access to 14F here.